Ok, stick with me here and hear me out. This one is along the lines of the previous two tips, but a lot of the time it’s the one thing that is never thought of. I can’t tell you how many times I’ve had a client hire me to fix a problem after spending hours trying to figure it out on their own… and when I step in, one of the first things I do is work backwards and start an aspect of their project over… and HALLELUJAH, it’s fixed in a matter of minutes. 

Now, here’s what I mean… 

There have been times when I’ve had an index section or page that should be working but something on it just isn’t loading properly or showing up the way it should. Maybe it was working fine last night or last week, and all of a sudden it’s having issues today. What I will do is create a new page/index section/content block and type the content into the new block. A lot of the times, I find that there may just be something a bit funky with the previous page/section/block/etc. And starting a new one resolves the issues. 

Here’s some examples from actual past clients: 

Example 1: ConvertKit form not showing up properly in Squarespace

Problem: A ConvertKit form isn’t loading correctly on a website. They are pasting the embed code properly, but no matter what, it just isn’t showing up on the page. HELP! 

Solution: I went into their page and made sure the code block was formatted properly. I went back into ConvertKit and selected the code again and pasted it into the block in Squarespace. No luck. We tried a few more things and then I finally just created a new form in ConvertKit and linked it to the page and WHAM. Everything worked totally fine. Sometimes we don’t know why, but there was just something wrong with that form in ConvertKit (probably a simple glitch) and recreating the form and embedding the new form into the site took about 5 minutes and the issue was taken care of.

Example 2: Squarespace page not showing up in an index section

Problem: One page isn’t showing up in an index section, but all the other pages are showing up fine. 

Solution: I had a client who had a lineup of pages inside an index section (this is what gives the really cool ‘stacked’ page effect)... but the problem was that one of their sections/pages wasn’t showing up at all. It’s like it just wasn’t there. So, when I stepped into their site with them, I simply duplicated the pages, created a new index section, and put the duplicate pages into the new index section and it worked perfectly! 5 minute fix for the win!

Sometimes, we’re experiencing issues and there’s literally nothing we can do about it. We can work and rework ourselves into the ground, banging our head against the wall… only to realize that Squarespace is having a tech issue that they are working on resolving. 

So, the next thing I want you to do is to go to https://status.squarespace.com/ and see if there are any issues reported at the top of the page. If they are having issues with something it will be listed there along with their status of fixing said issue.

I’ve found that issues typically last 5-10 minutes, but sometimes (rarely), it can take a bit longer. The best thing to do during this time is just to close that task down and work on something else for a few minutes. 

Give yourself a little breather!

Some people just might think I know everything about everything (ha! That was a joke)... but in all seriousness, I can’t even tell you how many times I have Googled something to find a fix for the Squarespace website issue I’m facing.